The saga starts back on January 11, 2015. I decided to get a 3D printer. I searched on line and found a Prusa i2 for $405. I ordered it through dhgate.com. This was a Sunday. Wednesday morning I get an email stating the shipping label has been written. The email states the order has been shipped:
"This is an automatic email sent by the DHgate Customer Service system. Please do not reply to this email, as any messages sent to this address will not receive a response.
Your Order 1569441364 has been shipped and you should be able to track the status of your package within 3 to 5 business days, using the tracking information below.
|PO #: 1569441364|
|Date||Tracking number||Shipping method||Remark|
You’ll also receive an email notification once there is tracking information updated on carrier’s website.
In case of any problems, please contact the seller directly. Simply sign in your account, find the corresponding order and click Leave Message.
Safety Notice: We make every effort to ensure that all of our emails are subject to virus check before delivery. Pursuant to our policy, any ".exe" files or files containing any form of potential risk are not permitted to be sent out. Please do not attempt to open any attachments containing these file extensions without prior confirmation from the sender.
DHgate Customer Service Center
I am excited and start monitoring the shipment. On Friday the FedEx site says it was delivered.
I suspect that the package was delivered to Portland as the site says. I wait a few days thinking the it is in customs or some limbo. I finally call FedEx. The woman says the package never left China. The package was returned for relabeling. I get on the chat with dhgate.com and after another week, I finally get an answer. They are going to refund my money entirely.
Now that is good service from dhgate.com but not very satisfactory from the manufacturer/supplier.
Now onto my ordering another 3D printer.
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